15% off on any product use coupon "freedom" Need Help Contact us

Activation of Pro not OK

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #5215
    elizabeth
    Participant

    Hi,
    Bougth the pro versjion. Downloaded the files, and added it in extentions on the actual website.

    But it will not activate….

    Get this error message:
    Fatal error: Cannot redeclare tgmpa() (previously declared in /home/0/w362326/www/wp-content/themes/promax/class-tgm-plugin-activation.php:1927) in /home/0/w362326/www/wp-content/plugins/promaxpro/class-tgm-plugin-activation.php on line 1927

    #5217
    Sandy
    Keymaster

    Hi,

    First you need to remove free version of theme or deactivate then upload pro version of theme.

    #5218
    elizabeth
    Participant

    And how do I do that?
    Is ther any information online on “how to”?

    In themes, I cannot deacticate the current theme. SHould I change the theme, delete it, and then install the downloaded theme?

    It would be nice if support could be more specified when answering on topics to avvoid more questions and more time before problem solved.

    #5219
    elizabeth
    Participant

    Found it…
    Installation on the theme page.
    Would be nice to know …..

    #5220
    Sandy
    Keymaster

    Hope your issue is resolved now.

    Otherwise read theme documentation, which includes all steps and process here

    https://www.insertcart.com/promax-theme-setup-guide-and-documentation/

    if still you face issue contact me with your website address and logins let me do setup for you.

    Email: admin [@] insertcart.com

Viewing 5 posts - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.